5.11 Tactical

About 5.11, Inc.

5.11, Inc. creates superior products that enhance the safety, accuracy, speed and performance of law enforcement, military and firefighting professionals and sells these products under the registered trademarks, 5.11 Tactical®. 5.11 Tactical Series®, and other marks. Built on a foundation of durability, quality and value, 5.11, Inc. leads the industry in delivering functionally innovative gear, head to toe. The company was ranked #211 on the 2007 Inc. 500 — Inc. magazine’s annual ranking, by revenue growth, of privately-held, independent, U.S.-based companies. Locate a local 5.11 Full Line Dealer or order our best-selling tactical clothing, uniforms, outerwear, footwear, eyewear, duty knives, tactical gear, holsters and more on this site.

Mission Statement

At 5.11 Tactical Series®, we create products that exceed the needs of our customers with functional innovation while delivering exceptional value.

What does '5.11' stand for?

5.11 Tactical® Pants with the trademarked tactical strap and slash pocket design were originally developed for rock climbing. “5.11” is a rock climbing difficulty level as listed in the Yosemite Decimal System. With skill levels ranging from 5.0 (easy) to 5.10 (difficult), 5.11 is even more grueling. 5.11 is officially defined as, “After thorough inspection, you conclude this move is obviously impossible; however, occasionally someone actually accomplishes it.”

5.11 Tactical's Limited Warranty

(excluding Light for Life ™ products – see below)

Scope of Warranty

5.11, Inc. (“5.11”) warrants each product sold by 5.11 or its authorized dealers (“Product”) to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.

Exclusions from Coverage
 
Excluded from coverage under this warranty are the following:

• Products purchased other than from 5.11 or from an authorized 5.11 dealer.
• Damage resulting from abuse or misuse.
• Damage resulting from extended wear and tear.
• Damage resulting from tampering or a customer modification.
• Damage resulting from exposure to a caustic substance.
• Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).

This warranty is the exclusive warranty provided by 5.11 relating to the product and, to the maximum extent permitted by law, 5.11 disclaims all other express or implied warranties.

What You Will Need to Do

Bring the Product to the store where it was purchased OR call 5.11 for a Return Authorization Number (“RA#”).

To obtain an RA#, please take the following steps:

• call us at 1-866-451-1726;
• tell us WHAT you are sending back;
• tell us WHY you are sending it back; and
• record the RA# and details for your future reference.

To ship the Product back to 5.11, please take the following steps:

• include a copy of the original proof of purchase or receipt;
• include a brief description of the problem;
• include the RA#;
• mark or identify the defect with a piece of masking tape (if applicable);
• print the RA# clearly on the outside of the box; and
• ship the Product to the following address:

                                    
5.11, Inc.
4300 Spyres Way 
Modesto, CA 95356 
Attn:  Warranty Department (RA #_______________)
      
Please ship the Product freight prepaid and insured (5.11 assumes no responsibility for Products during shipment from the customer to our Warranty Department and shipping charges are not refundable).

If 5.11 determines that the Product is defective, 5.11 will either replace the Product or repair the Product.  All determinations made by 5.11 will be within 5.11’s sole discretion and will be final.

All returns by 5.11 in the United States will be sent using ground shipping; shipments being returned to a P.O. Box will be made using U.S. Mail.  All returns to international customers will be sent using standard shipping.

State and International Laws

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States and in other countries.

Light for Life Limited Warranty

Scope of Light for Life™ Warranty

5.11, Inc. (“5.11”) warrants each Light for Life™ product (“Product”) sold by 5.11 or its authorized dealers to be free of defects in materials or workmanship for as long as you own the Product, or for the maximum period allowed by the laws of your jurisdiction, if less.  Please note, however, that 5.11 warrants the chargers for Light for Life™ products for a period of one year from the date of purchase, but the chargers are otherwise subject to the same terms and conditions of this warranty.

Exclusions from Coverage
 
Excluded from coverage under this warranty are the following:

This warranty is the exclusive warranty provided by 5.11 relating to the product and, to the maximum extent permitted by law, 5.11 disclaims all other express or implied warranties.

What You Will Need to Do

To return a defective product for warranty service, please call us at 1-888-511-4LFL (4535) in the U.S. and +46 40 467 388 in Europe. 
      
If 5.11 determines that the product is defective, 5.11 will either replace the product or repair the product.  All determinations made by 5.11 will be within 5.11’s sole discretion.
All returns by 5.11 in the United Stateswill be sent using ground shipping; shipments being returned to a P.O. Box will be made using U.S. Mail. All returns to international customers will be sent using standard shipping.

Please note that this guarantee does not affect our statutory rights.

State Laws

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Timepiece Warranty

Scope of Timepiece Warranty

5.11, Inc. ("5.11") warrants each timepiece sold by 5.11 or its authorized dealers ("Product") to be free of defects in materials or workmanship for two (2) years, or for the maximum period allowed by the laws of your jurisdiction, if less. 

Exclusions from Coverage 

Excluded from coverage under this warranty are the following:

• Products purchased other than from 5.11 or from an authorized 5.11 dealer.
• Damage resulting from abuse or misuse.
• Damage resulting from extended wear and tear.
• Damage resulting from opening, tampering, or a customer modification.
• Damage resulting from attempted service or repairs by an unauthorized service provider.
• Damage resulting from exposure to a caustic substance.
• Consequential, incidental, indirect, punitive, exemplary, and/or special damages (although some states in the United States do not allow the exclusion or limitation of consequential or incidental damages, so this exclusion might not apply to you).

This warranty is the exclusive warranty provided by 5.11 relating to the product and, to the maximum extent permitted by law, 5.11 disclaims all other express or implied warranties. 

State and International Laws 

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state in the United States and in other countries.

Contact

5.11, Inc.
4300 Spyres Way
Modesto, CA 95356
Phone: 209.527.4511
Toll Free: 866.451.1726
Fax: 209.527.1511