Letters From Our Wonderful Customers To The Knife Center


After the balance of my third ever order from Knife Center was delivered today, I have to say I am very pleased with the service I received. Once my order was placed the other night, I realized the items would not arrive in time to give as a birthday present this weekend. I immediately sent an e-mail requesting a callback so I could see about expediting the shipment. Tom called me the next morning and we discussed the available options. He also told me one of the items I had ordered was out of stock. Being a FedEx employee, I wasn't comfortable with having my order being sent via UPS at a considerable cost to me and I requested it to be shipped via FedEx instead. Tom said that was not a standard procedure and he would have to get back to me to see if it was a possibility. Tom had an answer for me in less than 15 minutes and said he could honor my request, so I provided my personal FedEx account number and received my shipment the next day. To my surprise, I received the item that was out of stock the day after that and now I will not have to go to the birthday party this weekend empty-handed. This is probably not something the Knife Center would want to broadcast as a customer testimonial, but I realize no profit was made on shipping because the charges will be billed to me directly. What impresses me, in addition to the personal service I received, is the fact the Knife Center was willing to forego profiting from shipping charges in lieu of satisfying the customer. Not many online retailers are willing to do that. Tom was outstanding in his professionalism, timeliness and follow up. Overall, it was a great customer experience and I'll be a customer for life. A sincere thank you..

Thank you guys so much! Pleasure doing business with you guys! (and gals) You need to give Ally a raise! She is such an asset to your company! Always right on top of things! And the gentleman who processed this particular order was also extremely pleasant and professional! You can count on my continued biz and just an fyi, i ve referred a few friends to you that have ordered and are also very pleased with you guys! I also give you guys quite a few plugs on bladeforum! Thanks again! You guys rock!! Cordially,
-Adam P

I just have to say thank you to Knife Center for your commitment
toward customer service. Please pass this message on to the team.

We’ve ordered a few knives over the last couple years through
Knifecenter and have never been disappointed. One order was even
goofed up a little (wrong color); the issue was handled with speed and
grace. (Plus it gave me an idea for a new color to order in the

When I’m talking my clients through what it takes to have great online
service, I hold Knifecenter up as an example worthy of emulation. A
lot of folks think that if they build a new website or an online store
it’ll just run itself. Pure delusion. It takes real people and a true
commitment to serving your clients. You guys would have that whether
you were working out of an online store or the Goodyear blimp.

Thank you for your great service! Made my father’s day and I’m sure a
few other dads as well.


Hi All

I just had to send this email to thank you all on a job well done. I have bought knives from other internet knife retailers, both here in Australia and the USA, and I must say that your organisation is way ahead of the pack.

From the initial exploration of your easily navigable website, the mind-boggling amount of stock that you have access to, the payment process and final delivery, is in a word, exceptional. There are many other internet retailers that could learn a lot from your organisation.

When I tell my friends that I have ordered, paid for, then had my delivery from the USA of my items in less than a week, they are disbelieving at best. I even had to show one of them my invoices, before he would believe me.

So again, thank you for a job well done.

It is this sort of professionalism, that will guarantee you my return business in the future.

Keep up the good work

Just a quick note to let you know what a pleasant experience it was doing business with your company. Last Wednesday, I called and ordered a Benchmade 812S, shipped to Dallas, TX. It arrived today, Tuesday. I am thoroughly impressed with the knife, and I will highly recommend your business to my friends. It always seems like a crap-shoot when you are doing business over the internet, and it really is refreshing to find one that lives up to its promises and reputation. Keep up the good work!

Dear Friends:
On Monday, March 10th, I placed my first order with The KnifeCenter and let me tell you...I'm Very Impressed. I received the order only four days later. Everything was delivered just right. I'm completely satisfied your service and products. I'm sure that we are going to do business real soon.

Keep up the good work!

Like I said before, this is one of the best website that I have been to. Just a note of appreciation for all the discounted merchandise. Keep up the good work.

Just a quick note to say thanks for the great service, my order arrived today exactly as ordered. This was my first attempt at ordering via the internet, and it will now certainly not be my last.

Received my Cold Steel Trail Master today. Thank you for the excellent price, great service, and fantastic selection.

I take the occasion to tell you that your service is great and I am very happy with it. It feels like it's being made professionally by people with passion (which is rare nowadays).

I placed my first order with The Knife Center/Internet on Tuesday 7/15. We had a brief email exchange on that day as well. The Spyderco knife I ordered as a result of your advice arrived at my home on Wednesday 7/16. It is a beautiful marriage of form and function and I am very pleased with it. Both the product and the service were excellent and I will be ordering from you again. In these days when shoddy service and lackluster performance seem to be accepted norms, it is truly refreshing to encounter a company that exceeds expectations. Thank you very much

Dear KCI... For several years now, I have been consistently impressed with your quite personable, " can do - no sweat " attitude !! You have repeatedly gone out of your way to find the rare, limited edition, out of production items while never breaking stride, and on several occasions have gone directly to the mfgr on my behalf. I have been collecting knives, firearms and militaria for decades, and I have never found a more helpful, courteous and knowledgable group than the good folks at KCI. Mr. Korn and staff set the bar high for quality of service, competitive pricing, complete lines of products and knowledge of the items you sale as well as the market. You have much to be proud of, and I look forward to a continuing relationship with an honest and professional company who cares for its clients and strives for excellence. Thank you for being in that rare class of providers who make your clients look forward to the next transaction. I actually prefer buying on the phone, as it is like a short visit with a friend rather than a business transaction. Respectfully, Jerry

I want to compliment you and your organization for offering such a wonderful product catalog. The manner in which the products are presented, the photos, the reviews, the links, all done in the best way I've seen done anywhere on the internet. My thanks and appreciation for a super experience.

Dear KCI:
I recently ordered a Benchmade Sentinel from your company. Your representative was very professional, helpful and courteous. I have read positive things about KCI and now I have first hand knowledge to back up those claims. BTW, I love my Sentinel!
Thanks again.

The Knife Center of the Internet is the most comprehensive catalog of cutlery that I have ever seen. I have been collecting functional and show knives for over nine years, and the Knife Center meets all of my collectors needs. I never need to order another catalog!

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These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!

Howard Korn: Owner
The KnifeCenter of the Internet

© 1995-2015 by Howard Korn and KnifeCenter Inc. All rights reserved.

5201 Lad Land Dr, Fredericksburg, VA 22407 - 800.338.6799 (Phone Orders Welcome)