Letters

PERSONAL COMMENTS FROM CUSTOMERS


This is not a complaint or a criticism.  I just want to thank you for the wonderful service and customer care that I have received from your company.  I've done quite a lot of business (for me at least) with your company since November.  I've called several times to ask questions---that I probably could have figured out if I had read your website more closely.  I have received the most courteous and friendly responses from all of the ladies I have spoken to.  I will never deal with another company when I need services that you provide and I will recommend you to my friends and patients!

Thank you for everything and Merry Christmas!


-Doctor P


Hello I just wanted to say how much I'm loving my new blue spyderco endura 4 knife.

As always, you all have wonderful service and insanely fast delivery!

I got my knife in three days, that's freaking astounding!

 I will always recommend your business to friends when they ask where to get a good knife for a good price.

Keep up the good work, speed, and professionalism, have a wonderful day!

Joe


-Joe


I just wanted to say a HUGE thank you to all the team at Knifecenter.com! I discovered your site this year (I know! Where have I been?!!) And I cant tell you how happy I have been since!! I was used to cheap quality pieces, shoddy service and delivery times so I was wary at first ordering overseas, but even living in bonny scotland the delivery time now takes less than a week! and im more excited than Tom Hanks on a desert island when another Fedex package rolls in!! My latest one arrives tomorrow on the 4th july! 1st class products and 1st class service. God bless Knifecenter.com!!!


-Christopher


I just wanted to thank KnifeCenter and their employees of the quick and efficient service I have always received.I or my wife have ordered different items from you currently and in the past and never had any problems or issues.Everything is top notch from ordering,items in stock,s&h,and all in between.You have a customer for life.Even though I have over 200 silent weapons/tools I will still look your company up when needed.
-clint w


Thank for the excellent customer service you provide. Of all of the online retailers I shop with, you folks are the most professional. You website is very organized, easy to navigate and clear on what is in stock and what is not. When an order is placed, an immediate email confirmation notice is sent. By day's end, an order shipment notice is sent, including a link to UPS tracking. When I have returned a product, a return email notice is sent the same day the package arrives and a credit is placed back on my credit card within a few days. No other retailer I shop with executes all of this with the speed and accuracy that you do. With sincere appreciation and gratitude,


The service KnifeCenter.com provides leaves me speechless. The selection is massive; the employees are professional, helpful and well educated. Shipping is very expedient and the items are always packaged very nicely. If you have a problem you just call (I have never had to wait longer than a minute) no red tape, no brick walling just a one on one with a trained problem solver. I have ordered here 4+ times and have never been disappointed. Add Strider knives to your inventory and you have a hands down, life long customer. Thank you for your outstanding service and I hope you enjoyed the holidays!
-Justin


I don't have the order #. I just wanted to say how pleased I am with your company and service. I found you guys by accident and I am glad I did. Thanks, again.
-Jeff G P


Simply outstanding service!! From the telephonic manipulation of my web order, to the next day receipt of the package! And correct in all aspects! Just great. This is why I continue to support and patronize you and anticipate doing so in the future ( to the detriment of my play money :) Again, thank you. It is just lovely to have such immediate gratification in an Internet shopping experience.
-Reg.


Dear Knifecenter (and Alexandra), I finally received my DPX HEST Folder today, and I almost cried...because I was so happy. So far, I have bought the following knives from your Company: 1) DPX HEST Folder 2.0 2) Kershaw One Ton 3) Kershaw Tremor 4) KA-BAR TDI And I am pleased to say that all of these knives are fantastic! I always put a comment on all my orders asking that a QC check be performed on my blades, and I have to say that all the blades I get are sharp out of the box, perfectly centered, with no blade play. I always get great service from your Company, and your employees are very good at answering any of my follow up questions, and are very professional. Thank you again for providing such great service! I'll mention how fantastic your Company is when I make the Youtube unboxing videos for my knives this weekend =) Regards,
-Jon


Hi Alexandra, One last mail from me! I want you to know that this second (kindof) shipment was a complet success! I've received it this monday (sunday for you) with all the items in perfect condition! It's awesome for me to get those kind of knives, specially the last one (Hoodlum). The waiting time was really ok for me, that last knife was out of order everywhere, I really wanted it, and you managed to get it right! It'll for sure be put in the harshest condition of use and it already proved to be awesome (even better than the Stell Eagle which I'll use on the heavy duty "stay there in this wonderful place, enjoy but manage yourself" camps). Awesome... just like you! Fell free to put this post in the review part (I don't have much time and knowledge of the Internet) and/or to pass it to your boss. It's really good to find some online sellers which make things happen the way you want. Thank you again,
-Arnaud


Dear Alexandra, just want you to know your company is the most outstanding organization I have ever done business with. I'm a small time collector but I have ordered about 50 knives from the knifecenter and have never been disappointed. The service is wonderful. Thank you for your prompt response,
-Bill C


Glade to see you're supervising my order again. You made a good job by sending the first part of the shipment (the steel eagle), I received it in perfect condition and it revealed to be a perfect tool for bushcrafting! It's very hard to find people who send goods to New-Caledonia (we love the American spirit and quality here) and you've been the one who did it the best (faster, won the race! =) Thank you again for your understanding, reactivity and kindness, you'r awesome!
-Arnaud


I recently purchased the Coldsteel Survival Shovel and Sheath. I want to tell you about my experience. It was excellent. This is not my first purchase from the KnifeCenter. The product was delayed in shipping because of a back order but I was informed of that fact and as soon as the product was in stock the order shipped and was in my hands in a few days. I have always had the same experience in my dealing with your company and look forward to future purchases. The product is in a word excellecnt. What a well constructed piece of equipment. I am very, very please with the Knife Center and with Cold steel. Thank you, Wayne A. G
-Wayne A. G


Just to inform that the order arrived today safe and sound. Thank you very much for your assistance. Your efforts to keep me informed and suggestions where appropriate left a good impression. As mentioned in an earlier message, it was surprising to learn that the best value for money offering was yours, even though I'm located in Europe and many of the items were made here. When I need to purchase items of similar nature in the future, there will be no hesitation to contact you again. Sincerely
-J. Roselip


Dear Sir/Ma'am: I just want to say how pleased I am with the delivery of my Lansky knife sharpener system. I have never shopped at The Knife Center before so I was a wee bit nervous about shopping at a new store. To say that I was pleasantly surprised is a major understatement!!! Not only did I get exactly what I ordered, but it arrived without damage & in the most timely manor!! Rest Assured, I WILL tell all my friends & family about The Knife Center & how fast I received my delivery. Thank you for everything you do. Definitely a top notch company & one that I will shop again. Sincerely,
-James J. R

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These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!

Howard Korn: Owner
The KnifeCenter of the Internet

© 1995-2014 by Howard Korn and KnifeCenter Inc. All rights reserved.

5201 Lad Land Dr, Fredericksburg, VA 22407 - 800.338.6799 (Phone Orders Welcome)