Letters

PERSONAL COMMENTS FROM CUSTOMERS


Good morning. I am, at this moment, admiring my Benchmade 350SBT (which I do several times a day). As an engineer, I would like to think I recognize quality when I see it. I ordered the knife from your company a week before Christmas last year. My compliments to you, as I found the entire acquisition process quite pleasurable. Your sales rep was very knowledgeable about the product, your prices were very good, and the product arrived on my door step exactly when promised. I am extremely happy with the value of the knife, and will certainly consider your company first on future acquisitions of this type.
I found your website to be an excellant display of your wares, but I always judge a company by the product knowledge of it's employees. In short, I look on the Web, but I order on the phone. You did great on both aspects


... for some odd reason i have decided to purchase a good, quality folding knife. well after a couple of weeks of searching around through all the catalogs that i get (us calvalry, cold steel special products, various martial arts catalogs) knifecenter.com has proven to be the best. both in selection as well as prices. according to my friends the service is great as well as the people they talked to were friendly and knowledgeable. now, its only a matter of deciding which knife to buy! it looks like i'm going with the cold steel straight edge tanto large voyager! now its all a matter of funds! but i thought i'd write and let you all know that i love the site and i'm definitely going to be in contact.


I ordered my Seal ATS-34 knife on a Saturday, and on the folowing Friday it arrives! Nothing unusual about that? I live in the UK! In North Wales, that is totally AMAZING!!! My local shops take 14-21 days minimum and the price...Wow I will DEFINATLY by buying my tools and knives from you. Your prices are very resonable I think next a Spyderco Military! in the UK £140, thats over $200! I will contact you when ready! Mmmm how about a 12inch CS Tanto $257.99 in the UK £399.99 nearly $600!


I wanted to write in and give a big thanks to Howard for helping me out today with my on-line order. Because of an unkown credit card charge, my on-line order with KnifeCenter was declined when my credit card was hit (to no fault of KnifeCenter). Howard bent over backwards helping me out on the phone with my order and going the extra mile to get my order shipped out today! Thanks to Howard KnifeCenter has earned a long term customer who will buy knives through you for years to come. I also work at an e-commerce company and love to see on-line companies who take pride in their customer service and are customer facing even when dealing over the "anonymous" internet. Thanks.


Hi, Rec'd my order today...what great service!! It's what I've come to expect when I deal with you folks!...super fast service, great products...love the brush and soap. I've purchased other items from you in the past including an Eagle brand razor by Thiers-Issard, strop, hone, etc. I'll be buying more items in the future too! My son also liked the brush and I see items you have for sale that would make great Christmas presents for him and for my daughter, so you'll be hearing from me again that's for sure!! Many thanks once again. Regards.


I received my first order from you today, a beautiful Yanagibe knife, a gift for a dear friend who is a "Sushi King" without a good knife. As I live in Maryland, I was hoping to have it in 4-5 days and I was even concerned about that time frame. What a wonderful surprise to have it in hand 24 HOURS after you received my order. This knife which is not readily available is the best price I could find anywhere and before ordered I knew exactly the total charge including shipping! I am totally amazed - I ordered it only yesterday and at a great price!!! What awesome customer service. KnifeCenter will ALWAYS be my source for knives and any other merchandise you offer that I need. You have definitely "kicked it up a notch."


I placed an order with you Monday morning for some pocket knives to give as gifts. I was very impressed with your friendly, well thought-out web site. I am on-line way too much, and visit hundreds of business sites every week. I consider myself to be a good judge of how well a company has done in providing a user friendly Internet "storefront." Your site is a blue-ribbon winner! It is interesting, pleasing to look at and above all, it works. No dead-ends, loops or confusion. Whoever designed your site is to be congratulated. Now if this weren't enough, I came home from work today and found my order in the front door. Delivered in 24-hours!!! I'll recommend your company to many others and will certainly do business with you again soon. Thank you for taking the time to read this. I thought you might like to hear from a very happy customer.


Hello I recently purchased the Boker Gnome Neck Knife, and at the time, this particular knife was on back order. I just received the knife and could not be happier with my purchase. Even though It took some time to arrive I never once worried or wondered . . . "What ever happened with that order I placed!?" Knifecenter.com is by far the most pleasant experience I have had in dealing with e-commerce. I moved during the backorder period, changing the destination address by a thousand miles. My second day in my new apartment UPS gifts me my package! I have never had a problem being a squeaky wheel when I am getting the run around or being mishandled. I enjoy, even more, putting the same amount of time and effort into ensuring those who care, when procedure and people are getting it right!
Thank you!; to all of the employees of Knifecenter.com for the opportunity, you offer quality, competence, and peace of mind at competitive prices. I pass your info off every time the situation calls for it. Keep up the Kickass work! Success and Happiness to all,
-Dale R.


I just received my latest order from the Knife Center and I wanted to let you know how pleased I am with your company. Often times, people only take time to complain about things but I find it necessary from time to time to let someone know when they have exceeded my expectations and provided exemplary service.
Your web site is outstanding! It is very easy to use and I can always easily find the products I am interested in. I also like the "in stock" icon letting me know if the item is available or not as well as the complete description and picture. I like the e-mail that follows every order showing all of the information about the order. I like the low prices! I like the customer service over the telephone! I like the same day shipping! I could go on and on and on but I don't have all night.
Anyway, you have earned a loyal customer and I look forward to ordering from Knife Center in the future.


What can I say!! I ordered my Case Russlock 5 days ago and it arrived on my doorstep at 0945hrs today's date. It certainly is outstanding Service from the USA to Queensland Down Under. Brilliant. My congratulations to all involved in my very speedy delivery. I am extremely pleased with the product and really blown away with the service. That's Service with a capital SSSS
You can be sure I will be using you outlet again in the near future. Once again, thanks for the Outstanding Service.
Regards.


Thank you for sending my order out using second-day delivery, this was above and beyond my expectation. Despite your warning that some items were out of stock and might not arrive in time for the holiday, all items were delivered with plenty of time to spare.


Knife center staff,

Great job everyone! Three days ago I placed an order for a plain edge carbon fiber civilian. I had some trouble ordering ( mainly due to my lack of computer skills) and your courteous and knowledgeable staff quickly resolved my query. The knife was received this afternoon in perfect condition. I will definitely do all of my future knife/shaving business with KNIFECENTER.com from now on. Thank you.


I've been doing business with you guys for awhile now - service and quality have always been top-notch! Not to mention the excellent prices! keep up the good work!


Recently I purchased a Benchmade knife online and found out I bought the wrong knife. I E-mailed my concern to the customer support staff and the next day received a response on how to return my purchase and buy the correct knife. I am extremely impressed with your customer service department.
Twice I have spoken to Alan in customer service and his demeanor over the phone has been outstanding. Truly, your level of service reflects in the people you hire in your business.Also I shopped several knife sales sites and your company has absolutely the best prices. At first I was skeptical about online ordering, but my experience with Knife Center of the Internet has been first rate. I have already told several of my fellow law enforcement coworkers about your web site.
Keep up the great customer service.


This correspondence is in way of acclaiming your service.
On 5/30, at almost 6:00 PM, I called the Knife Center to place my order. Rather than being abrupt and impatient (generally the case anywhere when a call comes in at the end of a busy day) your young man, Kevin, was cheerful and informative.
Remarkably, the order (Rambo III bowie) was received THE NEXT DAY. I couldn't have been more pleased with the item or the service that attended it. Well done to all involved.
I'd also like to add that your site - after researching knives on the net for hours - is superior. In my view, you have no rivals. Be assured you'll be hearing from me again...
Your admiring friend

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These and other like comments really make the cutlery business on the web a very worthwhile pursuit. Thanks to all!

Howard Korn: Owner
The KnifeCenter of the Internet

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5201 Lad Land Dr, Fredericksburg, VA 22407 - 800.338.6799 (Phone Orders Welcome)